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  1. Yoti | Support
  2. General FAQs
  3. ID documents we support

ID documents we support

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  • What ID documents do you currently support?
  • Do I need to add an ID document to use my Yoti?
  • How do I scan my passport?
  • What information is taken from my ID documents?
  • Why do you want the information on my ID documents?
  • What if Yoti doesn’t accept my ID document?
  • My ID document has expired, can I still use Yoti?
  • What if my Yoti photo doesn’t look like the photo on my ID document?
  • Can I add more than one ID document type to my Yoti?
  • Can I remove my original ID document and/or add a new one?
  • Why am I being asked to scan both sides of my ID document?
  • What passports does Yoti accept?
  • What does Yoti do with my ID document information?
  • Why should I scan my biometric passport with Yoti?
  • How do I know if my passport has a biometric chip?
  • What if I don’t have a biometric passport or my chip doesn't work?
  • Why can’t I scan my passport chip?
  • What information do you get from scanning my passport chip?
  • What driving licences does Yoti accept?
  • What does Yoti do with my driving licence information?
  • How do I take a good photo of my ID?
  • Why do you check my driving licence with an identity provider?
  • What do I do if the address on my driving licence is not up to date?
  • What national identity cards does Yoti accept?
  • How do I scan my national identity card?
  • Why do you check my national identity card with an identity provider?
  • What is CitizenCard?
  • How do I get a CitizenCard?
  • How do you check my CitizenCard details?
  • How did you get my gender from my CitizenCard?
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