The Yoti website (www.yoti.com) has been designed to enable screen readers to work (for the blind or otherwise visually impaired) and for navigation across the website just using the keyboard (for those who cannot operate a mouse).
The Yoti app
Our iOS and Android application is mostly compatible with accessibility settings. Users might experience inconsistency inside the app as we have not yet optimised all our screens for accessibility. We are working on improving this.
The biggest accessibility challenge for any digital identity app is providing accessibility in “liveness tests” for all impediments e.g. blind, partially sighted, deaf and those with hearing or speech impairments. A liveness test is designed to defeat computer bots and impersonators, so it has to be robust enough to ensure that it is only allowing real people through. When you create a Yoti, you will be asked to capture your face and prove that it is you with one of our liveness tests. We use two types of liveness tests so that users that struggle to complete one can try a different way. You will be asked to either:
- A short video where users need to be able to read and speak in a recording to pass our liveness test which is then assessed by our Security Centre staff. We would encourage those with poor sight or the inability to clearly say words out loud to work with someone to assist them pass the liveness test if that is necessary. That should not be a problem provided only one face is presented in the video. Liveness tests are only required at onboarding and to recover accounts so everyday use of the app should still be possible without assistance.
- An automated liveness test provided by our partner Facetec. This requires the user to move their face closer and further from the camera, following instructions on the screen. The user also has to frame their face on their device. It is possible for this liveness test to be passed by blind or partially sighted users, especially with assistance. Again, it is only necessary to pass the liveness test once at onboarding and during account recovery.
Some organisational clients of Yoti require a ‘selfie match’ to be passed before attributes can be shared using Yoti. This requires the user to place their face precisely within a frame on their phone screen so that the Yoti app can capture the biometric template of that user. Blind and partially sighted users may struggle to perform this task and may require assistance from a third party.