There are two reasons why you might see a Yoti identity check on your credit report.
If you have the Yoti app and you add your address, we will inform you that we are going to carry out a third-party check to verify your details with an identity provider.
If you complete an identity check with an organisation who uses Yoti Doc Scan, that organisation can request a third-party address check. Yoti will do that address check on the organisation’s behalf only when they request it.
For UK addresses, the identity provider we use for address checks is TransUnion, which is a credit reference agency. These checks will appear on your credit report as an identity check by Yoti. These checks are known as soft searches which means they do not affect your credit score.
If you have questions or concerns about the third-party check done on the address you added to the Yoti app, please contact firstname.lastname@example.org.
If you have questions or concerns about the third-party check done when you verified your identity to another organisation, please contact that organisation.