I haven’t received my test results, who should I contact? Customer Service Support Updated January 06, 2021 07:41 Follow We do not have access to your test results. Please contact the organisation that has asked you to take the test. Related articles For how long is my test result valid / accurate? How long does it take to get my results back? How can I check my test results? What ID documents do you currently support? More about Cq values and virus test results