Yoti's network is growing fast, which means that the app is being accepted at an increasing number of stores, websites and more. Some users may find that they cannot use the app where they would like to just yet.
The app has over ten million downloads. Over the first quarter of 2021 Yoti was installed 924,000 times. In the same period we’ve received 809 negative reviews (both app stores combined). This only represents 0.0875% of installs.
Based on our internal statistics, the following reasons largely contribute to this rating:
- A user does not own a valid ID document, which is sometimes required when they are verifying their identity with an organisation. The age attribute request is quite common with apps/webs or social media platforms. We know it can be frustrating for some users but this helps businesses tackle fake profiles and/or users pretending to be an age they are not.
- Users who cannot yet use the app at many of their favourite websites and apps are more likely to be frustrated and write reviews.
- Users who are enjoying the Yoti app and find it useful are less likely to leave a review with their rating.