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  1. Yoti | Support
  2. General FAQs
  3. ID documents we support

Articles in this section

  • What ID documents do you currently support?
  • Do I need to add an ID document to use my Yoti?
  • How do I scan my passport?
  • What information is taken from my ID documents?
  • Why do you want the information on my ID documents?
  • What if Yoti doesn’t accept my ID document?
  • My ID document has expired, can I still use Yoti?
  • What if my Yoti photo doesn’t look like the photo on my ID document?
  • Can I add more than one ID document type to my Yoti?
  • Can I remove my original ID document and/or add a new one?
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How did you get my gender from my CitizenCard?

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Customer Service Support
Updated December 17, 2020 20:26
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When we verify your personal details found on your CitizenCard, the CitizenCard database provides us with your gender too. We then add this to your Yoti along with your other personal details.

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