Why am I being asked to scan my face again? Megan Updated January 12, 2021 14:37 Follow We’ll ask you to retake your scan if there are problems proving you’re a real person. This could be because we couldn’t scan your face clearly or there were other technical issues. Find out more about how to scan here. Related articles How do I capture my face? Why do I need to take a scan of my face? What ID documents do you currently support? Do I need to add an ID document to use my Yoti? I deleted my account, how can I recover my Yoti account?