Zendesk uses strictly necessary cookies for security purposes. Click here for more information

Logo
Send us a question My Requests
Sign in
  1. Yoti | Support
  2. General FAQs
  3. Using Yoti online

Articles in this section

  • How can I verify my Yubo profile with Yoti?
  • How can I use Yoti online?
  • How do you log into a website with Yoti?
  • Does Yoti control how the website receiving my information deals with it?
  • How do I know what information the website will ask me for?
  • What if I don’t want to give the website all of the personal information they ask for?
  • I’m trying to scan a Yoti Code on a website but it won’t work
  • What happens if I open Yoti from a web link?
  • What is an attribute?
  • Why does Yoti split up my attributes?
See more

I’m trying to scan a Yoti Code on a website but it won’t work

Avatar
Yoti - User Support
Updated January 19, 2021 11:04
Follow

Check that your phone is connected to the internet. Also, if there is high demand for that site it may take a few seconds to process, so please be patient.

If you are still having trouble, please contact Customer Support.

Was this article helpful?
5 out of 18 found this helpful
          Have more questions? Submit a request
Return to top

Related articles

  • What happens if I open Yoti from a web link?
  • What is a QR code?
  • How do you log into a website with Yoti?
  • What is an attribute?
  • Can I edit or delete a specific attribute?